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Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 24 -48 hours, and delivery usually takes 2–7 business days, depending on your location and courier availability.
You can create an account during checkout or by selecting “Create Account” on the login page and filling in your basic details.
After your order is shipped, you will receive a tracking link and tracking number via SMS or WhatsApp.
Click the link to view real-time updates.
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No. We do not store your card details.
All payments are processed securely through trusted payment gateways.
If you need to swap an item
Returns and Exchanges
We accept returns for items that are damaged, defective, or incorrect.
You must report the issue within 48 hours of delivery.
Items should be unused, in original packaging, and accompanied by proof of purchase.
We’re sorry for the inconvenience!
Contact us immediately with a photo of the item, and we will arrange a replacement or return pickup at no extra cost.
Please share a photo or video of the damaged product within 48 hours of receiving it.
We will provide a free replacement or refund, After verfication.
Once your return is approved, we will provide the exact return address and pickup instructions.
Do not send any item back without authorization.
You can contact our support team through:
📱 Call/WhatsApp: 9846202868
🕒 Support Hours: 9 AM – 9 PM
We usually respond quickly during working hours.
Contact us as soon as possible.
If the order hasn’t shipped yet, we will update the address.
If it is already shipped, we will request a courier redirect — but it may not always be possible.
Yes, you can change or cancel your order before it is shipped.
Once the order is dispatched, cancellations are not possible.
Yes, you can pre-order selected items.
Contact us to check availability, expected restock date, and booking options.